Ready to take the next step in an international, fast-moving industrial environment?
Sterisets Manufacturing, part of the Sterisets International Group, is continuing to grow and evolve its Customer Service organisation. To support this development, we are looking for a Customer Service Manager Support to work closely with the Customer Service Manager based in the Netherlands, ensuring strong operational execution, reliable data and smooth cooperation between teams.
This role offers a unique opportunity to be at the centre of customer service operations in a truly international and process-driven business.
What will you be doing?
- Support and optimise Customer Service processes and ERP functionalities;
- Ensure accuracy and consistency of customer master data (CMR);
- Maintain and update Customer Service procedures and work instructions;
- Support the Customer Service Manager and Sales Manager in daily operational activities;
- Coordinate customer price list updates and support commercial reporting;
- Monitor and analyse key Customer Service KPIs (complaints, credit notes, margins, backorders);
- Take ownership of customer issues and support timely and effective resolution;
- Coordinate Post-Market Surveillance activities;
- Contribute to continuous improvement, collaboration and operational excellence;
Who are we looking for?
- Experience in Customer Service, Sales Support or Customer Operations (B2B or industrial environment is a plus);
- Strong organisational and analytical skills with high attention to detail;
- Comfortable working in structured, process-driven and international environments;
- Fluent in English and Portuguese, written and spoken (mandatory);
- A proactive, adaptable and solution-oriented mindset;
What we offer:
- A meaningful role within a growing and international organization;
- Close collaboration with both local and group-level Customer Service and Sales teams;
- The chance to influence and improve how customer service is delivered;
- A stable, professional and people-focused working environment;
- Opportunities for development as the organisation continues to grow;
Application:
If you are motivated by customer experience, operational excellence and working across borders, we would like to hear from you.
Apply through our careers page!
Join us and be part of a team that keeps our customers and our business moving forward.