Sterisets International, based in Oss, is strengthening its team and is looking for a Customer Care
Specialist.
With more than 30 years of experience and operations in the Netherlands and Portugal, Sterisets
develops and manufactures medical devices that are distributed to customers in more than 60
countries worldwide. As part of our continued growth, we are looking for a professional who wants
to be the daily link between our customers and our organization.
Role Overview
As Customer Care Specialist you are the first point of contact for our international customers. You
handle their questions, keep them informed about their orders and make sure agreements are
followed up. Working closely with our Sales Managers and other internal departments such as
Planning and Production, you translate what you hear from customers into concrete actions inside
the organization.
This is a hands-on role for someone who combines service with structure: you help customers
quickly, and you record what has been agreed so nothing gets lost.
What will you be doing?
– Managing incoming customer emails and making sure every question gets a clear answer
– Handling customer calls and taking care of the follow-up that comes with them
– Clarifying customer requirements and making sure they are understood correctly internally
– Communicating order confirmations, ETAs, delays and changes
– Coordinating the communication around customer complaints
– Negotiating commercial complaint solutions within your approved authority
– Building and maintaining long term customer relationships
– Identifying sales opportunities as well as risks in customer accounts together with the Sales manager
– Recording customer commitments and follow-up actions
Who are we looking for?
– MBO+ working and thinking level or comparable
– Excellent command of English, (and preferably Spanish)
– Strong communication skills, both written and by phone
– A customer oriented mindset
– A pro-active approach: you pick things up before you are asked
– Maintain accuracy, even during periods of high demand
– The ability to multi-task, prioritize and manage your time effectively
– A process oriented way of working
What we offer
– A varied position of 32 to 40 hours per week, central in the organization and in daily contact
with customers worldwide
– A pleasant and dynamic working environment in an international company
– A competitive salary and employee benefits, including a pension plan
Notes
– Sterisets is a European company with operations in the Netherlands and Portugal, therefore
internal communication is conducted in English
– This role is performed primarily on-site at our office in Oss
Application
If you live within a 30 km range of Oss, we look forward to receiving your application. Do you not tick
every single box? Apply anyway. Motivation and attitude weigh heavily for us.